01
Before you purchase
ManeStory delivers personalized digital files. Review the available previews, included formats, price and download expiry before checkout. Monthly plans renew automatically until cancelled. Each confirmed paid cycle includes the credits shown for your selected plan; unused monthly credits expire at the end of the cycle without rollover. Cancelling renewal in studio settings stops future renewals while preserving the current paid period and existing file expiry dates; it does not itself refund a payment. Optional extra packs require a current paid monthly subscription period to purchase and are valid for 90 days from payment confirmation, with no automatic recharge. Invitation-only free trials do not require payment. Test checkout does not create a live paid purchase.
A magazine collection reserves 30 credits; a 10-second fashion film with magazine images reserves 60 credits. A completed collection consumes its reserved credits; retries of the same work do not use additional credits. If generation ends in a system failure, the reservation is released so that the credits can be used again. Releasing a credit is different from refunding a payment.
Credit subscriptions receive 5% bonus credits in the second consecutive paid monthly cycle and 10% from the third onward, with no change to the monthly price. Bonus credits require successful renewal on the same subscription, expire with that cycle and do not roll over. A new subscription starts at month one. One-time top-ups and legacy collection subscriptions do not earn this bonus.
02
Report a billing or delivery problem
Email hello@manestory.beauty with your account email, order or payment reference, edition ID if available, and a description of the problem. Contact us promptly if you were charged twice, cannot access a paid collection, received missing or corrupt files, or believe the delivered product materially differs from the purchase description.
Do not send your full card number, security code, account password or verification links.
03
How requests are handled
We review the purchase, delivery records and reported problem. Depending on the issue and applicable law, the appropriate resolution may be restoring access, correcting or regenerating files, or issuing a refund. Duplicate charges and paid orders that cannot be delivered are eligible for review and correction or refund as appropriate.
Because editions are personalized digital content, a change of mind or a stylistic preference after successful delivery does not automatically qualify for a refund, except where applicable law or the checkout offer provides otherwise. This is not a blanket exclusion of refunds for defective or undelivered work.
We do not advertise a separate 7-day or 30-day money-back guarantee for ManeStory. Any mandatory cancellation or refund rights remain in effect, and any additional offer shown at purchase will be honored according to its stated conditions.
04
Approved refunds and timing
Payments and approved refunds are handled through Dodo Payments and the payment method used at checkout where supported. The time for a refund to appear depends on the provider, card issuer or bank. We cannot promise an instant credit. If you receive a refund confirmation but have not received the funds, contact us with the reference.
A confirmed package refund revokes its remaining credits and access to downloads funded by that package, to the extent permitted by law and the resolution agreed with you. Contact support before a refund if you need to discuss retaining access to completed work.
05
File expiry and your rights
The edition shows when its files expire. Download your collection before that date; payment does not create permanent storage. If access fails before expiry, report it so we can investigate.
This policy supplements any mandatory consumer protections and applicable payment-provider terms. It does not limit remedies that the law requires. See the Terms of Service for the wider service conditions.